Privacy Policy
Effective Date: 1 July 2026 · Last Updated: 5 July 2026
At TAWAZO Cafe & Grill, we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website at tawazo.in, or interact with us in any way. Please read this policy carefully. By using our services, you agree to the practices described herein.
Information We Collect
Reservation & Contact Details
When you make a reservation or contact us, we collect your name, phone number, email address, date and time of visit, number of guests, and any special requests or dietary requirements you share with us.
Website Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data helps us understand how guests discover and navigate our digital presence.
Communications
If you contact us via email, WhatsApp, or our contact form, we retain those communications to respond to your enquiries and improve our service.
How We Use Your Information
Reservation Management
Your details are used to confirm, manage, and fulfil your table or private hall bookings. We may contact you to confirm reservations, send reminders, or notify you of any changes.
Service Improvement
Aggregated and anonymised data helps us understand guest preferences, improve our menu offerings, and enhance the overall dining experience at TAWAZO.
Marketing Communications
With your consent, we may send you information about seasonal menus, special events, and exclusive offers. You may opt out of these communications at any time by contacting us directly.
Legal Compliance
We may process your data where required by applicable law, including for tax, accounting, or regulatory purposes.
Data Sharing & Disclosure
No Sale of Personal Data
TAWAZO does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share data with trusted service providers who assist us in operating our website and conducting our business — such as reservation management platforms, email service providers, and analytics tools — subject to strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of TAWAZO, our guests, or others.
Data Retention
Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Reservation records are typically retained for up to three years for operational and legal purposes.
Deletion Requests
You may request deletion of your personal data at any time by contacting us at info@tawazo.in. We will process your request within 30 days, subject to any legal obligations that require us to retain certain information.
Cookies & Tracking
Essential Cookies
Our website uses essential cookies to ensure basic functionality, such as maintaining your session and remembering your preferences during a visit.
Analytics Cookies
We use analytics tools to understand how visitors interact with our website. This data is aggregated and does not identify individual users. You may disable cookies through your browser settings, though this may affect certain website features.
Your Rights
Access & Correction
You have the right to request access to the personal data we hold about you and to request corrections if any information is inaccurate or incomplete.
Withdrawal of Consent
Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Complaints
If you have concerns about how we handle your data, please contact us at info@tawazo.in. You also have the right to lodge a complaint with the relevant data protection authority.
Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions.
Limitation of Liability
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Restaurant: TAWAZO Cafe & Grill, MSR Nagar, Bengaluru
Email: info@tawazo.in
Phone: +91 90711 00030